The program also addresses the needs of the parents and even allows parents to have a qualified employee supervise their sick child if they need to leave.
Round the clock support to our patients as well as their families
- Free meals to parents who opt to remain with their child during the hospital stay as well as a parent hospitality pack that provides the essential items needed for parents on an unexpected overnight stay with their child.
- Our staff provides play activities to include reading, puzzles, games, movies and other play activities
- Children are given a new toy, when admitted, that is theirs to play with and take home
- Our Child Life staff provides parent “breaks”; where an employee will remain with your child while you take care of other siblings or just leave to run an errand.
Our speak- up program encourages patients to be more involved in their care. It gives patients the right to ask questions and stand up for their needs. We welcome patients to ask questions about their care including inquiries about medication or tests performed.
Interpreters for all languages are immediately available for over-the-phone interpreting 24 hours a day. Clear communication between healthcare professionals and patients is vital to successful medical care. The interpreters are medically qualified, highly experienced, and have undergone rigorous testing to ensure that patients and staff can clearly understand each other.